WORST CUSTOMER SERVICE

I have paid up my Game and RCS account in full on the 14 June 2018 cause i want to close the account. I then called the customer service requesting them to send me the paid up letters. I was told i should have it by Saturday morning. I have been calling their customer services from saturday just to get the call center agent you hold about 15 or more minutes. Since Monday i have been calling . hold for those minutes and when i finally get the agent i am promised that i will get the letters the following day with no luck. What ****es me off is that you are not allowed to speak to people doing those letters the agent only promises you to follow up with them.

I also phoned Jet same day Thursday for the paid up letter and i got it on Friday.

What is so difficult for me just to type a letter that i paid in full and closing my account. I will never even buy cash with them cause they don't value their customers.