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JC
Jamie-Lee Collinicos

1 reviews | Active since Nov 2014

08 Jul 2019, 12:47

worst customer care

This must be the worst company to join an account with. Please can someone assist me with changing my details. I've been phoning for two hours straight and no one is picking up in your customer care.

0
Replies (11)
Game
Game's reply08 Jul 2019, 13:09
Official
 Hi Rodrick,

I'm sorry for the service you received and the inconvenience caused.

I understand you have requested to change your details. Rest assured I will be looking into the matter. 

Kindly email your contact details to *** and cc ***,  *** and ***.

look forward to hearing from you.

Kind RegardsMlindeli Ngcana Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,

Game
Game's reply08 Jul 2019, 13:10
Official
 Hi Rodrick,

I'm sorry for the service you received and the inconvenience caused.

I understand you have requested for your details to be changed. Rest assured I will be looking into the matter. 

Kindly email your contact details to *** and cc ***,  *** and ***.

look forward to hearing from you.

Kind RegardsMlindeli Ngcana Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,

Game
Game's reply08 Jul 2019, 13:12
Official
 Hi Jamie-Lee,

I'm sorry for the service you received and the inconvenience caused.

I understand you have requested for your details to be changed. Rest assured I will be looking into the matter. 

Kindly email your contact details to *** and cc ***,  *** and ***.

look forward to hearing from you.

Kind RegardsMlindeli Ngcana Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,

JC
Jamie-Lee Collinicos's update08 Jul 2019, 14:10
Reviewer Update
Thank you Mlindeli, please see my email. I sent it now
JC
Jamie-Lee Collinicos's update09 Jul 2019, 10:02
Reviewer Update
hi, ANY REPLAY TO MY EMAIL THAT I SENT OR DO I NEED TO COMPLAIN AGAIN WITH NAMES TO GET SERVICE?
Game
Game's reply09 Jul 2019, 11:00
Official
Hi Jamie-Lee,

I have received your email and I have escalated to the relevant department.

They will look into it and will revert back to you.

Thank you.

 Kind RegardsMlindeli Ngcana Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,

JC
Jamie-Lee Collinicos's update10 Jul 2019, 10:10
Reviewer Update
Hi


How long does it take for this to get sorted?


Jamie
Game
Game's reply11 Jul 2019, 08:46
Official
Hi Jamie-Lee,

I'm sorry for the inconvenience and delays.

I have received the communication from RCS, saying that they would need to contact you to confirm your details before they can change anything.

Thank you

Kind RegardsMlindeli Ngcana Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,

JC
Jamie-Lee Collinicos's update11 Jul 2019, 11:30
Reviewer Update
hi,


when re they going to contact me
Game
Game's reply11 Jul 2019, 12:15
Official
Hi Jamie-Lee,

We have been trying to call you but we can't get through to you.

Please advise about the convenient time to call.

 Thank you

Kind RegardsMlindeli Ngcana Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za 

Best regards,

JC
Jamie-Lee Collinicos's update11 Jul 2019, 15:49
Reviewer Update
now please