AS
Abigal S
1 reviews | Active since Dec 2018
30 Dec 2024, 16:44
Worst company to buy online from, with a non efficient finance department
I have been waiting for my refund from Game for a online order since the 18th of December. I have called them a million times and i still havent been refunded. They keep telling me that they have sent my query to the finance department. I am beyond frustrated at this point as no one seems to be competent enough to attend to my query. This is the worst online service i have ever come across.
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Replies (2)
Game's replyOfficial
30 Dec 2024, 18:02Hi Abigail, thanks for getting in touch. We regret to hear about the delays with your refund. Although our finance department is working diligently to speed up this process, please understand that it may take a few days for the refund to reflect in your account due to the financial procedures involved. We understand that this is an inconvenience and we sincerely apologize for it. We appreciate your patience and understanding in this matter. Thank you for bringing this to our attention, should you have any questions or concerns, do not hesitate to reach out
Game's reply30 Dec 2024, 18:02
Official
Hi Abigail, thanks for getting in touch. We regret to hear about the delays with your refund. Although our finance department is working diligently to speed up this process, please understand that it may take a few days for the refund to reflect in your account due to the financial procedures involved. We understand that this is an inconvenience and we sincerely apologize for it. We appreciate your patience and understanding in this matter. Thank you for bringing this to our attention, should you have any questions or concerns, do not hesitate to reach out
AS
Abigal S's updateReviewer Update
30 Dec 2024, 18:11The refund still hasnt been processed because they havent sent the confirmation email. It means i must wait another week for it to be processed. That department is not working diligently, they are ***********. You cannot be sending me standard response templates at this point. I want my money ASAP! I have wasted so much airtime calling you and you will not compensate me on that. Someone must do their job!
AS
Abigal S's update30 Dec 2024, 18:11
Reviewer Update
The refund still hasnt been processed because they havent sent the confirmation email. It means i must wait another week for it to be processed. That department is not working diligently, they are ***********. You cannot be sending me standard response templates at this point. I want my money ASAP! I have wasted so much airtime calling you and you will not compensate me on that. Someone must do their job!