worst client service ever
<p>I dont only feel sad about the service i recieved from Game store in Mall of the North but i also feel disrespected as a client.</p> <p> </p> <p>I walked into the store today looking for a TV and stand. When i got to the electronics department i saw 3 ladies that were having a chat on what looks like a client services kiosk. One on the inside chair two standing out of the kiosk. I expected atleast 1 of them to attend me. Even if they said please look when you have a question come to us, i didnt expect a lot. </p> <p> </p> <p>I was very upset at the fact that i actually spent more than 4minutes trying to figure out differences in price, checking out different brands and reading through the boxes' HD and HD ready definitions. Nobody said anything. All this time the 3 ladies were just behind me having a chat and clearly ignoring me. I finally decided to take a 40" sumsung TV because its Sumsung, no idea if it was the best i could get for that R5000 or what. Annoyed as i was i put the TV in a trolley and then one of the ladies screams at me from the Kiosk, "e nyaka TV license" meaning that TV needs a TV license. She didnt bother to greet me, or come close by and ask if i have a TV license with me. I dont mind not being valued maybe because of how i am dressed but i have a problem with not being respected as a client. They judged me wrongly instead of profiling me and then their conclusion was to not give me attention and disrespect me. </p> <p> </p> <p>So i ignored them and when i was about to walk away with the TV in the trolley, one man walks to me and explains that i only need an ID if my TV license is valid. Because i didnt have my ID with i said its ok i will come back for the TV then. A statement i regret because i am not going back into that store. </p>
Good day,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Best regards,
Good day,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Game Customer Service
***73
Best regards,
