AC
Adila C

1 reviews | Active since Jul 2019

03 Jul 2019, 12:00

Worst after sales service at Game ????

Game has the worst after sales service. I buy a fridge only to get home and realize the fridge is not working. I get to game to complain they tell me to bring it back and they will give me a new one. When I get to game and bring the fridge back with my own transport and own expenses for something that is not my fault. They then refuse to take the fridge down from the van and expect me to take it down and into the dispatch area when there is plenty of men that work there that could help which they refused and just stood there laughing. If I didn’t need this fridge I would of just left it and took my money back. My food is getting rotten so I needed this damn fridge. I am so angry with games poor service and the sales man who sold me the fridge that works there. Who is utterly rude ???????????????????????? Never again am I buying anything from Game.

0
Replies (5)
Game
Game's reply03 Jul 2019, 12:42
Official
Hi Adila, 

Thank you for your feedback.

I would like to have the matter escalated ASAP, please provide us with contact details so that we can have the matter resolved.

I look forward to hearing from you.

If you need further assistance, please contact us on ***.

Kind Regards
Tamlyn Lockman


AC
Adila C's update03 Jul 2019, 13:33
Reviewer Update
My contact details are ***
AC
Adila C's update03 Jul 2019, 13:36
Reviewer Update
I threw away meat that I bought thinking that this damn fridge is going to work. And all I get is a sorry. I want compensation of all the food that I lost through this. I bought a fridge and get no service after that.
Game
Game's reply03 Jul 2019, 18:31
Official
Hi Adila, 

I would like to apologize for the food that you needed to throw away.

For some reason your contact number is not pulling through on Hello Peter, please email me at ***.

I would like to resolve this ASAP.

I look forward to your response.

Kind Regards
Tamlyn Lockman

AC
Adila C's update03 Jul 2019, 19:36
Reviewer Update
I cannot view the email address you have given. Please email me on ***