Worst after sales service

I recieved the worst experience from game Clearwater. we bought a stove in January 2019. The stove stopped working Monday the 25th. We reported the incident and were told they would come in 48 hours.

To date I've not heard from them. I followed up on Thursday and was told Lynette whom I reported the matter to cannot call me because of technical difficulties.

I have never recieved this level of service or lack thereof