worse service I have ever Experienced- game Stores

I ordered a couch in store on the 19/11/2022. Delivery was scheduled for the next day the sunday. Up until today I have not received my order. I paid cash in store. I have received mutliple sms stating I can track my order. what is the point of tracking if the order has never left the wharehouse.

I have called the Game call center multiple times where i was informed that an agent would call me back advising of the status of the delivery. Not one agent has called back with any information or a solution.

I was told that I was not home when they delivered it. On further inspection they conceded they used the wrong address . No apologies has been made neither has anybody come forth to advise when I will receive my order.

This is the worse service I have received in my entire life from a service provider. I am fully committed to never spend a cent at any of the stores and will be closing my account as soon as I can go in store.