JR
Joneece R
1 reviews | Active since Jun 2015
25 Jun 2015, 16:59
Worse service I ever got from Game in Alberton
I got to the shop to open a contact. The staff was busy talking to each other in their own language. The lady came to me continously talking in her language assuming I understand. I filled in the contract and she walked away assisting another customer. I'm done filling in the form she is stil gone no one bother to assist me. I'm standing in the shop typing this complaint. Guess I was not of any importance to the. *** is going on... I myself is working in a customer service industry and I know this is not how a customer is suppose to be helped. 10min has passed now and stil no one is attending to me.... highly upset..... now I am ignored and sent to someone els
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Game's replyOfficial
27 Jun 2015, 10:32Hello JP Reed,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply27 Jun 2015, 10:32
Official
Hello JP Reed,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73