WORSE SERVICE EVER AT GAME STORE WEST GATE

Hi Team,

I hope you are well.

I would like to raise a concern regarding my recent experience with one of your stores.

I purchased an HP printer from your Rosebank store and received excellent service. Unfortunately, the printer turned out to have a manufacturing fault.

As I live closer to Westgate Mall, I visited the Game store there to request an exchange. Kabelo assisted me professionally and confirmed that the unit qualified for an exchange, as it was new and within 7 days of purchase.

However, when the manager on duty became involved, the experience changed significantly. He was reluctant to process the exchange and instead insisted that I return to the Rosebank branch. This was surprising, as I was under the impression that all Game stores operate under the same policies.

Additionally, the manager did not appear to be well-informed about the company’s exchange procedures, which made the situation unnecessarily frustrating. I spent approximately an hour in-store trying to resolve what should have been a straightforward matter.

I eventually returned to the Rosebank store, where the team promptly assessed the unit and processed the exchange without any issues.

While I appreciate the excellent service from both Kabelo and the Rosebank team, the experience at Westgate was disappointing and inconvenient. I hope this feedback can be used to improve consistency in customer service and policy application across all branches.