1 reviews | Active since Feb 2015
WORSE SERVICE EVER
I went to buy an Explora and a gas bottle for a soda stream. Was given the slip to go pay for the explora and told must pick up at back of store. Asked by the small appliances for the gas bottle and was sent to the other side of store to the Cadac gas bottles!! Went back to the back of store where must collect explora and they said must go to customer services in front of store. Went there and she tells me they only swop the gas bottles, cant buy one, must try checkers or kloppers. Ask her if i can pay for explora then, she says must go to one of the cashiers. Paid cashier and went to back of store to collect, person was busy with customer and then went off to find the manager. Asked lady by cellphone department to help and she had such attitude, its not her job etc!! She called someone else to help, then when i was leaving they were complaining about me loudly as i went!!<br> Dont think any of the Game employees have ever been on a customer service training, or care about their jobs at all, its like they are doing you a favour, if you can even get anyones attention!! I will never go back to that store!
We are in receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
