Worse service delivery ever

Don't recommend buying from Game online. Worse experience ever. Bought a fridge from Game which got delivered on the 26th of September. As soon as I came home, I unboxed the fridge to find scratches on the face of the door. I immediately contacted game online who asked me to send pics of the damages. I did so the very same day. I asked game to either refund me or replace the item. Game asked me to give them 24 to 48 hours to investigate the query. I asked Game to take the item away, refund or replace it and do whatever investigation in their own time dont inconvenience the customer. Its going into the second week now that I have a damaged item that I can not use. I contacted game 6 times in the past week and simply got the same response every time. "We are sorry for the inconvenience but on our side there is nothing we can do we are waiting on the manufacturer. When I asked for a time frame for my issue to be resolved, game simply said they can not tell me that because they waiting on the manufacturer but they will escalate the issue. I explained to game that I bought the item from them and not direct from the manufacturer so why are they inconveniencing me.They simply said again we are sorry for the inconvenience but there is nothing we can do on our side. I honestly regret buying from game. I never had such an experience with any other retailers before. Not only did they now put me through more cost but I feel as if my issue will not be resolved from the attitude I'm getting from the customer service department. I simply have to wait for as long as game feels I have to wait for an item paid in full and I can not use. And when you call the customer service agents, it seems like they are following a script but all you get from them is im sorry for the inconvenience but there's nothing we can do on our side.