Worse service at GAME ever return policy sucks

I purchased a Samsung 32l microwave on the 6th DEC 2017 as well as a Samsung washing machine and a defy fridge, i only received the washing machine in Jan as Game was having a problem with stock, thereafter the unit was so faulty i had to return it after complaining so many times and waiting for stock to arrive i finally got a new unit. on the 3rd march my microwave had stopped working the start button did not want to work i called Game mall of Africa and asked them if someone could come out and check the unit or if i should bring it to the store, all my details were taken and i was informed a person will come out on Monday the 5th march, at 11am i called the store on Monday to check what time the person will come to check my microwave so i could make sure i was home, i was told for a microwave it needs to be brought to the store for assessment, i was so furious and irritated if initially the person i spoke to told me this i would brought the unit that same sat..

i spoke to Daniel Mokgohloa a Manager at customer service who seems to be so confused and dont know Game Policy’s and procedures as he made a consultant phone another manager to find out what to do, he promised to call me yesterday tues the 6th and provide feedback and make sure he can speed up the process, the entire day no call i got, i called today and asked about the feedback daniel says" oh i forgot to call but your microwave was only picked up yesterday" i cannot live anymore without a microwave as it is a daily necessity and the past days was hectic already, i was told the assessment can take up to 11 working days which is totally ridiculous as after that if it needs to be fixed that takes a further days, i urge a regional manager of Game Mall of Africa to contact me and either give me a new unit or my money back as i cannot wait days without a microwave and the service given to me over the past 3 months were not good and up to standard, my item was less than 3 months old and im told to wait days??? if this is the case give me back my money i would rather support another store and have the microwave in my position as living without one is very difficult when it comes to warming food.

urgent assistance and help