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Shireen M

1 reviews | Active since Feb 2021

10 Jan 2024, 17:27

Worse online service ever

The worse pathetic services, support line rings for more than 12 minutes , no one cared to make contact to let me know about my online order that was canceled due to no stock. I had to make contact via chat to ask where is my order because it reached 7worrking days already . Always disappointed with online shopping

0
Replies (3)
Game
Game's reply10 Jan 2024, 18:32
Official
Hi Shireen, thank you for getting in touch. I'm sorry, your order was cancelled, and you weren't advised accordingly. This is not the experience we want you to have. Rest assured, we are working on our service delivery across the board and on bettering our communication. 
SM
Shireen M's update12 Jan 2024, 11:06
Reviewer Update
I received great service yesterday from Sylvester @ the cape gate store from telephone conversations to instore handling . Now that man gets all the credit he could assist me with my canceled online order the online team failed to comply with & all communication channels with regards to online . Sylvester gets my 5star rating for all his efforts & the way he communicated . Big Thanx

Game
Game's reply14 Jan 2024, 09:33
Official
Thank you for your wonderful feedback. I'll be sure to share it with the management team at the store.