MF
Mariam F
1 reviews | Active since Feb 2012
12 Dec 2024, 09:15
Worse online purchase experience
I have had the worse experience with GAME online purchase. On 11 December 2024 I purchases a Hisense front loader washing machine. It showed 3 in stock online. Today I received an email to say its out of stock. Now I have to wait 3 to 5 working days for a refund. How do you let customers pay for stock that you don't even have. I contacted customer service and told then that one of there branches have stock, why couldn't they arrange with the branch. GAME has certainly lost a customer today!
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
12 Dec 2024, 11:51Hi Mariam, thank you for getting in touch. I'm sorry, your order was cancelled due to stock availability with our online store. Regrettably, in store stock and online do not fall under the same category. Rest assured; we are looking at our service delivery across the board.
Game's reply12 Dec 2024, 11:51
Official
Hi Mariam, thank you for getting in touch. I'm sorry, your order was cancelled due to stock availability with our online store. Regrettably, in store stock and online do not fall under the same category. Rest assured; we are looking at our service delivery across the board.
MF
Mariam F's updateReviewer Update
12 Dec 2024, 12:04This is not helping. I could have then bought from Takealot. Now I have to wait for a refund to come through which means I can most likely only get my washing machine next week if I'm lucky. This is horrible. Your response does nothing to ease the situation
MF
Mariam F's update12 Dec 2024, 12:04
Reviewer Update
This is not helping. I could have then bought from Takealot. Now I have to wait for a refund to come through which means I can most likely only get my washing machine next week if I'm lucky. This is horrible. Your response does nothing to ease the situation
Game's replyOfficial
12 Dec 2024, 15:39Thank you for coming back to me. I understand your disappointed and frustration with your washing piling up. I've checked and your refund was processed today and should reflect back on your payment card within 3-5 working days.
Game's reply12 Dec 2024, 15:39
Official
Thank you for coming back to me. I understand your disappointed and frustration with your washing piling up. I've checked and your refund was processed today and should reflect back on your payment card within 3-5 working days.
MF
Mariam F's updateReviewer Update
12 Dec 2024, 15:42Your are telling me what I already know. Have you even read my initial post. Nothing you are saying is helpful in any way.
MF
Mariam F's update12 Dec 2024, 15:42
Reviewer Update
Your are telling me what I already know. Have you even read my initial post. Nothing you are saying is helpful in any way.
Game's replyOfficial
12 Dec 2024, 16:35I'm sorry, Mariam. The store that your order was allocated to was sold out and regrettably, the order was cancelled. Regrettably, we're unable to transfer orders to other stores as online stock is separate from in store availability.
Game's reply12 Dec 2024, 16:35
Official
I'm sorry, Mariam. The store that your order was allocated to was sold out and regrettably, the order was cancelled. Regrettably, we're unable to transfer orders to other stores as online stock is separate from in store availability.