Worse Game Online Experience

I bought a bicycle from Game online on the 29th of June with a notification that it will be delivered within 10-14 working days. 30th June received an email notifying me that my order was dispatched from the warehouse and that the courier will contact me soon with my tracking information. On the 7th July I send an email to websupport@game to find out why I have not received any information from the courier, reply was the couriers do not deliver the same day they will send you a message on the day of delivery,. 13th July was 10 working days, 17th July was 14 working days. I phoned Game online support on the 20th of July explained the situation okay mam just hold for a moment, 25min later I dropped the phone and dialed again, the person knew within 5seconds who I was and asked me to hold yet again another 13min , finally an answer- Mam your order is at game store in some place in Johannesburg which is about 100-150km away from me, the packaging of the order is damaged, I have to go to that store if I want my order, and confirm that it is all in one piece due to the damaged packaging.

Disappointed to say the least, if I knew this would have been such an issue I could go to a store myself and buy it. Secondly no one had the decency to provide me with that kind of information, I had to phone to hear this ridiculous suggestion after I paid courier fees. On the 23rd of July I received an email that my refund process was send up, today the 29th of July Exactly 1 Month later, No Product, No Refund and No Feedback.