Worse experience from a Supervisor @ Game store

My visit at Game store today, the one in Galleria Mall , turned out to be the worse experience ever. I walked into the shop like every one else, well i assumed, Game treats all their customers the same, but i was wrong.

I bought 2 of ALWAYS HOME MINK, as advrtised, you get some discount when you buying 2, As it was my Mother birthday and My auntie on the following day, so bought those 2 for them. The whole experience got ruined as I got to the till, The lady who help my by the name of Nokuthula Hlomuka, scanned my iterms twice and i was over charged R180 extra as she scanned 1 iterm twice. I paid the balance but it made no sence to me, How i'm paying R534.90 intead of R 354.00. I left the store confused, The security checked the slip, and I left the store, I retuned to Game asking for explanation as late as I was for my mother Birth day, I was sent to customre service section, got help there, and the lady who was attending us called for a Supervisor Khule as they called her name, Worse person to be called a supervisor.

She took her own time processing the refund of R180 as expected, only to find out when I get back to the till that, she process the refund of R160 instead of R180. Not even a SORRY for the error made by the cashier, nothing. She was very grumpy and started calling me names, infront of her workmates, and they all seems to be familier with her attitued, we spent like 20 minutes more in store waiting for her to process the re-fund. As a supervisor she also made a mistake of refunding me R20.00 less. I had to question that too!!. but what i got as a respond was totally **** coming from her mouth. she even asked me why i'm getting all worked up for nothing, after spending 20 minutes more instore after purchased who wouldn't and not even getting Sorry for the error made, but instead, she called me i'm overeaction, That supervisor is not good for the front floor,even worse dealing with customers, shsme i dont wanna lie, her customer service really put me off. It sucks.

If I don't bring this to your attention she will do the same thing to the next young Black ladies. Trust me if it was another race mybe some one older than me, she would have treated them differently. She even said "Ngaso'jwayela kabi" I didn't do the mistake, cashier made it. I was so confused as she represent Game, what ever erros happens inside, she should make them right for Game reputation, but she did the total opposite.

I'm very dissapointed with her Attitude and Poor customer cervice, she was worse then her cashier. I said nothing the whole time i went back to query about the invoice, untill that so called supervisor started treating us like trash. Made me feel, I did a mistke by questioning the error they both did. She made me complite the refund slip twice as she also made an error, again she never acknowledge her mistake and apologies, Instead she said, '' I will not give your R20 back if you not signing again '' ..."you can leave the iterms if you want I will give your full refund. I was shocked!! that coming from a supervisor.

I'm deffinatly throwing my game card away.......

I expect to hear from you. and not just the friend i had with at the store will know about this, but the rest of my friends in social media. You need to start treating our people right, not based on the color of their skin or their age.