worse customer service (lie to customer X 3)

i bought a TV (Sinotec 49 Smart TV) on 17/02/2018 on game west street, the TV stooped working on 04/10/2018 and I went to the the store and they took the details of the TV and the receipt on 05/10/ 2018. They also took my details and promise to contact me soon. On the 09/10/2018 I returned to store after I had no contact from them. they did the same thing taking my details and promising to contact me soon, but they never did. Today 22/10/2018 I returned to the store after no contact from them and they did the very same thing, taking my number and promise to call before the end of day and they never did.