SP
Shivani P

1 reviews | Active since Feb 2014

03 Feb 2020, 08:33

Worms in Spekko Rice

I would like to draw your attention to the quality of the food being sold in your Games store in Greenstone mall While I would normally bring this up with the manufacturer of the food, the items in question are from your grocery section, which I believe should be more closely monitored for expired foods. On Friday, 31 January 2020, I had purchases a 1kg Spekko rice from Games store in Greenstone mall. Upon opening the product, the next day, I had the worse sight ever. To my disbelief, there were little white worms in that rice which was still alive and moving about. I would like to send pictures and a video of this as well as my receipt. I was highly disappointed for the first time from the quality of the product from your store. I really need to understand that what actions would be taken from your side about my vague experience and dissatisfaction. I hope the issue will be considered on the priority basis with the possible resolution for the continuous relation with a loyal customer like me.

0
Replies (3)
Game
Game's reply03 Feb 2020, 14:50
Official
Hi Shivani,

We apologize for the inconvenience this has caused you.
Kindly email your contact details with "Complaint  372599" as the subject line to *** so we may address this matter.

Regards
Marshalino
Game Online: ***or ***
www.game.co.za

Best regards,

SP
Shivani P's update03 Feb 2020, 15:33
Reviewer Update
Hi
Thanks for the response, kindly respond privately as your contact details are blocked
SP
Shivani P's update10 Feb 2020, 07:28
Reviewer Update
My contact email is ***