Wong product delivered and useless service

So last year near the end of November, my wife ordered a dishwasher from Game online. It took almost 2 weeks to be delivered first of all and secondly, the wrong dishwasher was delivered. The one she ordered online had an energy rating of A++, but the one they delivered did not look at all like the one she ordered and had an energy rating of A. I phoned Game's online department in KZN and reported it to the m. The lady called Ayanda said she would report it to the delivery team and swop the item...nothing happened...spoke to Kurk, same story....same results...So i thought I would try someone senior that would maybe want to assist and at least show some pride in service delivery...i got the email address of Nomfezeko, the eCommerce operations manager and she mailed a very professional and promising email...BUT TILL TODAY NO FURTHER ASSISTANCE OR RESOLUTION. I am sick and tired of the buck being passed and not getting any service delivery. It seems that service delivery is just a word and the actions went down the drain. WE PAID FOR AN ITEM THAT WE DESERVE AND YET I HAVE TO STRUGGLE SINCE LAST YEAR TO GET IT! I PAID YOU, NOW GIVE ME MY DAMN ITEM!