1 reviews | Active since Dec 2015
Will Never shop at Game Bellairs again!!!!
I went to Game to buy a pool table for my son for Christmas. What a shocking experience!<br> <br> We waited over an hour for a price as none of the stock was priced. Eventually after still having no joy, I went to call the manager Rudi. He was blatantly rude and made no attempt to calm be down! <br> <br> My husband and I walked around the store whilst waiting for the price and even took photos of the staff gathered around chatting making no attempt to assist their customers. The one was even picking his nose!<br> <br> Again we had to approach the staff to find out if they had managed to get a price. I phoned customer services centre to speak to the area manager and left a message. I have yet to receive a phone call.<br> <br> To our relief, I found a senior manager (in charge of the food section) he assisted us in eventually getting a price. We ended up purchasing the floor model as it was now discontinued and there was no stock. The purchase took 2 hours.<br> <br> On collecting the following day, we waited 45min for the table to be brought to our vehicle. The roof of my new car was dented in this process.<br> <br> I will never set foot into this store again and strongly urge that other patrons to do the same.
We acknowledge receipt of your complaint with reference ***3.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***3.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
