Will be shopping at Makro from now on

I bought a fridge online. But my fridge decided to pack up completely. So i needed to collect my fridge rather urgently. But I was told that there is no stock in Durban. Now here comes the delima. Why cant I exchange it for a different fridge that there is stock available. Why do you Advertise delivery 3-5 working days and nothing gets delivered. I have lost the content of my freezer (R1300.00) I am in business and I refund or exchange my customers immediately. Its really not difficult. I bought an item from Makro and the item was delivered within 2 days. Guess i should of bought the fridge from makro. I Will be doing all my shopping at Makro from now on even thought they were more expensive. And finally why cant your customer support team check the status of the delivery and return phone calls as promised