1 reviews | Active since Mar 2011
Why would you sell me a broken item on purpose?
<p> </p> <p>I am a sucker for good deals. They get me every time.</p> <p>Today I visited the Brits Game branch, and on my way to getting the tennis ***** I needed, I saw a very good deal. OK almost a deal too good to be true. A 10" tablet marked down from R1999 to R600. I asked the salesman nearby to assist and he said I must first pay then I can have the tablet, it was locked inside a wire bin.</p> <p>So off I went and paid and went back for the tablet. When he opened it, I saw it had tons of scratches on the screen. He assured me it was only the screen protector and on closer inspection, it was indeed.</p> <p>It was totally dead and I asked him about that, he said I need to charge it for 8 hours first. He also assured me it comes with a full 1 year warranty, if something is wrong with it LOL.</p> <p>Got home and immediately plugged it in. Nothing happened. I know sometimes units show nothing on the screen but at least the charging light should go on. Nothing. This was at 11am this morning.</p> <p>To date nothing has happened. This means this unit is faulty. Now I have to drive to Brits again, and since this was the last unit, they will just want to refund me.</p> <p>I am sorry but this won't do. Driving 45 minutes thee and 45 minutes back, regardless of the fuel, is just a big waste of time. </p> <p>So Game, please advise how we can have this tablet exchanged for one that works. I don't need a refund, I need a tablet that works.</p>
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we confirm that management contacted you to explain that this was a discontinued item, therefore the lower price. As discussed you will take the item to the store and we will send it for repairs.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Further to the above matter we confirm that management contacted you to explain that this was a discontinued item, therefore the lower price. As discussed you will take the item to the store and we will send it for repairs.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
