Why on earth is this accounts balance never decreasing?????

<p>I personally am beyond word with the lack of service and communication no being received regarding our Game RCS account.</p> <p>My husband who is the account holder has requested on numerous occasions to have a full statement and explanation regarding his account and why the balance does decrease sent to him keep getting denied. We have been sent some form of a statement which the consultant claims to provide all information...This is incorrect!</p> <p>I am livid to think for the past 7 months we have been making payments of R800 and the balance has not been decreasing and we want to have the account paid off as we no longer need it, but for some reason we are receiving no assistance from your company.</p> <p> </p> <p>I need the full agreement to be emailed to us as in yesterday and a full break down of the account and a proper explanation regarding payments, WE ARE NOT RUNNING AWAY FROM OUR DEBT. It seems as though you would rather keep us indebted to pay unnecessary interest and fees BULLSH#T... I expect feedback shortly as I need to know what to when having this issue resolved.</p> <p> </p>