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Fairy I

1 reviews | Active since Jul 2018

16 May 2019, 11:21

WHY IS IT SO DIFFICULT TO CLOSE YOU STORE ACCOUNT

I have been calling in since 13/05/2019 regarding closure of my GAME STORE ACCOUNT. On 12/05/2019 I settled my game account in store. In Promenade Mitchells Plain 7785. I have Called in everyday from 13/05/2019 , 14/05/2019, 15/05/2019 and on 16/05/2019 NO CLOSURE. NO CALL BACKS. This is unacceptable .Call Centre is another 30-60 minute wait for my query to be attended and when I get to the front of the Queue I am told I need to wait for the Closure department who has yet to CALL BAC**** I would like my account closed IMMEDIATELY and proof of confirmation sent ASAP. BAD SERVICE very disappointed in the quality of service I received.

0
Replies (3)
Game
Game's reply16 May 2019, 17:05
Official
Good day Farzaana,

Thank you for taking my call and apologies for the inconvenience.

As discussed I will be sending this to RCS management who should be in contact with you within the next 2 business days.

Kind regards,

Brad Adriaan
 Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
FI
Fairy I's update24 May 2019, 12:14
Reviewer Update
Hi Brad Adriaan. 

Since we spoke NO ONE CALLED ME as I was assured by you some1 would contact me regarding closure of my store account. Can you please find out what exactly is happening and send me confirmation of closure.

FI
Fairy I's update24 May 2019, 12:14
Reviewer Update
Hi Brad Adriaan. 

Since we spoke NO ONE CALLED ME as I was assured by you some1 would contact me regarding closure of my store account. Can you please find out what exactly is happening and send me confirmation of closure.