Why is it so difficult to close a Game account?!

Absolute worse customer service! I settled my account on 8 May 2020 and have been struggling to get the acc closed.

I have spent more than 100min in total with all the attempts at phoning the customer service number provided to close my account.

I eventually resorted to emailing my request as the number just rings or the person that eventually answers can't assist and puts me through to a number that doesn't answer after I explain I want to close my acc.

I cannot find any instructions on how to actually close the account. I even asked one of the consultants, that wanted to put me through to another department, for the direct line for account closures and was given a number that when you call says it doesn't exist.

I am not putting much hope into receiving a reply to my email for acc closure as my email request for a credit limit decrease (sent 19 June 2019) was totally ignored as well.

Other companies I dealt with in closing my accounts, it was done in 48 hours and I recieved confirmation in writing from them confirming the acc closure. I am still waiting for a response, a year later, on a my credit limit decrease request and now again with the acc closure.

Also posted a complaint on the fb page and was just given the same number and email address that is clearly not working! I just need my account closed!