Why do you call it a customer service department???

I can't begin to explain how disgusted I am by the lack of customer service department at Game.

I like many looked forward to the black Friday deal on a Proline Laptop where it was meant to go on sale at R1999.00 for 1 day only. I was logged in and ready to make the purchase at midnight. However, the price was still showing as being R2999.00. I tried continuously refreshing the Web page until around 12h40 to 12h45 and it didn't update.

When I woke up at 4h30 to make another attempt the price had now been updated but all stock was gone.

I then wrote in to explain what had happened. There was an admission from Tiffany that I was correct that the price had not been updated online for a while after it should have been. She then tried to pin the blame on me for not proceeding with the order at the higher price as those who placed their orders received them at R1999.00.

I explained to her that it didn't state that pricing would be corrected and not only that but I was not in a financial position to proceed at the higher price as I only had R2000 available on my card and so even attempting to proceed would have rejected my attempt to put through the order. This email was sent through on the 5th of December and to date she has not escalated the matter and neither has she even bothered to respond.

I phoned the customer "care/service (I use those terms very loosely)" number and spoke to a very friendly assistant who assured me that the matter was being escalated to management. This happened on Wednesday and I still have not heard back from them.

I really don't know how such a huge organisation as yourselves can treat customers this way. Your agent Tiffany shows no empathy and her response shows a lack of accountability. Is it your mantra to speak to customers from a position of privilege and to assume that everyone should have the money available at the higher price after sharing a pamphlet that had me budget to have the R1999.00 needed to get the laptop for my son's schooling?

I am really hoping that you bother to respond to my enquiry in the public eye as I have tried to resolve this with you directly but you just weren't bothered when I took that approach.