Where's my appliance?

I don't want to give Game a low review as Tamlyn Lockman was so lovely and helpful with my previous complaint regarding the same item. I have given in my appliance but now I haven't heard from Game about when I will get my item back. I called exactly one month after I gave it in for repairs and they told me it hasn't even been looked at!! Surely this isn't right. My mum uses this on a daily basis and she's not very happy about the delay. Usually anything that takes more than 21 days is replaced with a brand new one. I'm not asking for that. Just asking for mine to be repaired and returned asap please!!!