Where is my order

Placed an order with Game November 25th, got an email that the item has been dispatched to the courier. Yesterday was the expected delivery date yet I have not received any confirmation from the courier, no tracking number or waybill number. Contact Game customer service (Chat) and was provided an incorrect tracking number. Upon informing agents that the tracking is incorrect they deactivate the chat. When I ask to chat to a supervisor, agents deactivate the chat. Game hads the worst customer service.