1 reviews | Active since Feb 2011
Where is my order?
I placed an online order on the 29th April. On the 5th May, I received a delivery for only 10 of the 27 items i had ordered. I have been calling the support line for the past few days now, without any answer. I have emailed the online support for days on end and I don't get any response from there either. All I am wanting is to know where the rest of my order is. I have tried to contact Dawnwing couriers, as they are the delivery agent, and havent been able to get any help from them either. What is the purpose of providing an online platform, when no one is available for support. I have a lung condition which stops me from going out in the current health situation and i thought Game would spare me the grief of finding someone to go out and do my groceries for my by providing an online option. Instead all it has given me is more grief and more stress. All i want is to have the rest of my order delivered.
Cindy
I am still waiting for an update, without any response.
I have chatted to Shameeg and Maryam on the live chat and even there I have found no joy.
I don't know how it is virtually impossible for a company the size of Game to not be able to follow up on an order. You were quick to take the money for payment, now no one knows where the remainder of my order is.
Why is it even possible for you to delivery the same order from different stores?
Logic would tell you that if the first units picked and the order is closed for delivery, the entire order will be closed off, regardless of whether all the units were picked or not.
I will definitively not advise anyone to use the Game site, purely because it seems as is no one is able to assist should any problems arise.
Kindly refund my money, or send me the remainder of the order by today.
Cindy
I am still waiting for an update, without any response.
I have chatted to Shameeg and Maryam on the live chat and even there I have found no joy.
I don't know how it is virtually impossible for a company the size of Game to not be able to follow up on an order. You were quick to take the money for payment, now no one knows where the remainder of my order is.
Why is it even possible for you to delivery the same order from different stores?
Logic would tell you that if the first units picked and the order is closed for delivery, the entire order will be closed off, regardless of whether all the units were picked or not.
I will definitively not advise anyone to use the Game site, purely because it seems as is no one is able to assist should any problems arise.
Kindly refund my money, or send me the remainder of the order by today.
Cindy
I don't understand how no one can give an answer on where my products are. This order was placed on the 29th April, sixteen days later, i am still trying to get either my money back, or the rest of my order delivered.
eCommerce is not rocket science, it cant take the entire company to find items on a order that was transmitted to you directly, or is it rather a case of incompetence? I am leaning more to the latter. It honestly comes across like no one knows what they are doing.
Every person i speak to has the same thing to say "It has been escalated", but no one can tell me to who it has been escalated to.
I am tired of fighting for my own money.
Can someone please just process the refund or dispatch the items i have ordered. Right now, i can openly call Game out as being *******, cause that is exactly what you are.
I don't understand how no one can give an answer on where my products are. This order was placed on the 29th April, sixteen days later, i am still trying to get either my money back, or the rest of my order delivered.
eCommerce is not rocket science, it cant take the entire company to find items on a order that was transmitted to you directly, or is it rather a case of incompetence? I am leaning more to the latter. It honestly comes across like no one knows what they are doing.
Every person i speak to has the same thing to say "It has been escalated", but no one can tell me to who it has been escalated to.
I am tired of fighting for my own money.
Can someone please just process the refund or dispatch the items i have ordered. Right now, i can openly call Game out as being *******, cause that is exactly what you are.