Where is my order

I ordered a camp cot and mattress from game online on the 28th November. I received this sms from the last Wednesday Hola, your Game order *** with Little One Navy Star Cot BLACK and 1 more item(s) has been dispatched. Track your order using this ***. I have tried to track my order, sent emails, tried phoning but to no avail. You get no response from them. I have no idea where my order is and to top it all it is paid for and I urgently need these items. Don't know what more I can do to find out where my order is and if I ever will receive something I have paid for. Frustrated and desperate