Where are your Company Values Game Stores SA?

We placed an order online with Game Stores SA, on 12 April 2020, we immediately got a response saying we'll receive our order in 3-5 working days. After 5 days we decided to contact game, we were promised by a chat agent, that our order will be canceled and a refund will be processed, another 5 days later, we spoke to another chat agent, who had no clue, what we were talking about, she then said she'll call us back about the refund... She did, she said it's a public holiday and refunds are closed, she'll call us back the next day , that never happened, we emailed and no response. Tuesday we message them on Facebook, only got a generic response. Today we contacted them again, the agent had no clue, what we were talking about and he promised, he would send it to the refunds department, we refused and asked to speak to a manager, he promised yet again a manager would contact us back and that never happened either.