When the sales people think they are doing the customers favors

<p>Hi </p> <p> </p> <p>Okay so here goes. I dont know where to start. 2 incidents within 2 months. I have been a loyal Game customer for years so its a sad state to have been messed around like this. Firstly i do not understand the attitude and laziness from the staff/sales people. You were employed to do a job, you get paid for it, its your job. Why do they feel like they are doing the customers favours. On 27 November i purchased a Hisense fridge. The salesman was Roland. He was very rude. No help at all he just wanted the sale and wanted to move onto the next customer. I was upset so before i left the store i complained to his manager Vikesh but nothing was done. Then we notice the fridge was forming to much ice the rubbers were coming off, the doors were stuck etc. I called Roland and i emailed him numerous times. Also spoke to Kaniso but nothing was done. My time, my calls, my emails, my money. I went back and forth for weeks just to get an answer and get a consultant out to have a look at the fridge. When the consultant got there he says they will need to repair the gasket, rubbers and thermostat. We were not happy about this and we requested a refund or a new fridge as the fridge was not even a month old. Then Roland says they dont have stock we can wait for a fridge, take another brand or money back. I asked im if he is working 28 January as I will be coming to the store to confirm what we want to do. When i get there Roland is not in so i spoke to Ahmed. We end up picking a Defy fridge for R4699. Not happy as it is not what we wanted. Basiclly i had to settle. I told Ahmed it is not our fault and this is our budget why must we be denied what we really want. I was not willing to pay more i wanted another good fridge even if it was more but Game to give a discounted price but Ahmed advised they will not. So here i am stuck with a fridge just for the sake of it. Even tho we have this problem we were still willing to purchase other items. We puchased 2 Russell Hobbs mist fan. Game price is R1799 but Makro is R1599. We knew we will get the R200 discount as well as a further discount on R1599. As we where busy with loading the fans in the trolley here comes Devan from Tevo. He stops and markets the Bennet read mist fan. He did not have stock so he called Pick n pay they had it but was not willing to give it to us for R1599 so we went with the Russell Hobbs. Then Devan and my boyfriend Neville started talking about the discouts etc. Devan insisted the discount was on the different R200 and not on R1599. Neville kept on telling him its a further discount on R1599 because we always buy from game and thats how it works out. So Devan goes to another indian guy and speaks to him and this indian guy gives us a slip with R440 discount which is the discount on R200 x 2 fans. This is what you call devious behavour. What did they have to gain from it. Today i spoke to many of my family members and friends and they told me the discounts works exactly how i know it works so why did Devan do what he did and ***** us over. so we take the fans home and when we open 1 it has full scratches on it and it has been used. There are used items on the shelf. Sunday we go back to Game Amanzimtoti to return it which is another struggle. Also we open 2 more boxes and its the same story. So we take a refund and go to Game Pavillion. There to no help from anyone. We end up taking our money and leaving the store. The second fan yesterday no mist is blowing. So now i will be making the 3rd trip to Game Amanzimtoti to return it. My time, my petrol, my money. Disgusting is all I can say. Also half the day is gone and still no one has contacted me regarding the delivery of the fridge. So i have had it with Game. I will no longer be shopping there. Today will be the last day i put my foot in any game. The only 2 salesman that i would like to say thank you to is Collin and William, Very helpful guys. Shopping should not be such a struggle rather a good experience. I have been in the sales industry all my life and i have never treated a customer like this. Also i have never had an experience like this with any other retail store. Game you need to look into this. It is unfair that whatever internal problems are going on is affecting the production level of your staff. Disgusted </p>