CG
Casper G
1 reviews | Active since Mar 2009
09 Feb 2016, 14:02
What has happened to Customer Service?h
A few months ago I bought a TrimTech 900TI Edge Trimmer at Game, Bethlehem. When I tried to replace the nylon line one of the clips from the bottom ****l broke off. I went to Game yesterday and after trying to find someone for ten minutes to help me, I was tould that they were out of stock.They did not offer to order me one, they said that I should go to the local Mica store who would be able to help me (The local Mica store is not an agent of TrimTech), so I sit with a trimmer that is almost brand new, that I cannot use
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Game's replyOfficial
11 Feb 2016, 07:30Hello ccg,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that management made contact with you and that they are in the process to get the ****l for you which you can then purchase at your convenience.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that management made contact with you and that they are in the process to get the ****l for you which you can then purchase at your convenience.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Feb 2016, 07:30
Official
Hello ccg,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that management made contact with you and that they are in the process to get the ****l for you which you can then purchase at your convenience.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that management made contact with you and that they are in the process to get the ****l for you which you can then purchase at your convenience.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73