FG
Francois G

1 reviews | Active since Mar 2017

07 Feb 2024, 18:59

What a terrible mist-managed company!!!

We purchased 2 camping chairs from Game Boksburg online. After they took the payment, we had to hear that they only had one in stock. My wife asked them to source one from another branch as we need them for a camping trip. The manager advised my wife a week ago that they would then deliver the chairs to our premises last weekend. But they didn't even bother to contact us to let us know that they were no longer delivering the weekend. On Monday, they again promised the next day. Now we are on Wednesday and leaving to go campaign on Friday 09/02/2024 and still NO chairs. The initial call we received said they would refund one chair but it will take 7 working days. Now, here we are 7 days later.... No Chairs. No refunds. No Service. I think that Game should register as a political party as they provide the same "lack" of service as the politicians. Game, you will not see me, nor my family and friends in your branches again. The sad part is, we bought the majority of our monthly groceries at Game. It seems like Makro got new customers.

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Replies (1)
Game
Game's reply08 Feb 2024, 11:27
Official
Hi Francois, thank you for getting in touch. I'm sorry, for the experience you had with your camping chairs order and that your refund hasn't been processed. I understand your frustration as you've been chasing feedback, to no avail. Rest assured; I've escalated your query, and you will be reverted to.