What A Service Excellence......?

Order number *** purchased on 23 November 2025. I logged a HelloPeter complaint regarding a Game Online purchase on 5 February, and Kevin from the store contacted me on 6 February. Since then, I have been waiting for feedback — and so has he. Despite me providing all the details upfront, including the name and department of the person who was supposed to resolve the issue, even the store manager has not been able to get hold of the relevant person or department. Today is 14 February, and I still have no resolution or update. This level of service is unacceptable. If an internal department cannot even respond to a manager, what chance does a customer have? I have been more than patient, but this has now become clear proof of how poorly queries are being handled. At this point, I will no longer consider myself a loyal Game customer, and I will not make any future purchases from this retailer. I expect an immediate update and a clear, actionable resolution — not more waiting.

Customer Contact Center - Web Support<***>

Hai, Shakila SB Hi Shakila, Please accept our sincere apologies for the delay in getting back to you. We appreciate your patience while we worked on your request. We are pleased to confirm that you are eligible to receive the soundbar. Our team is currently in the process of sourcing stock, and we will notify you as soon as the item becomes available. Thank you for your understanding and continued support. Should you have any further questions in the meantime, please do not hesitate to contact us. Kind regards, Lukholo Yedwa Customer Service Associate

Tel: Game Online Support: ***Customer Service Contact Centre: 0861 GAME CARE (***73) Game Sure Extended Warranty: ***/ 0800 00 44 E-mail: *** Web: www.game.co.za Division of MASSMART Holdings Limited 16 Peltier Drive, Sunninghill, 2157

Kevin Moodley<***>

Hai, Shakila SB Maxwell Ntuli <***> Good day,mam

As I advised yesterday, saying that I will forward your email to web support to give us clarity on the issue, the mail attached was sent yesterday and no response was received. I cannot assist you at store level as the soundbar was not on your order ,Lukelo needs to give us insight on this issue.