What a Joke, game doesn’t care !!!

Extremely disappointing and unacceptable service from Game

I am absolutely furious and disgusted with the way Game has handled my defective machine.

I purchased a machine from Game, only to discover that it was defective. Instead of taking responsibility and resolving the matter properly, I have been left fighting just to get Game to collect their own defective product.

What makes this even worse is that the store manager, the complaints manager , confirmed in writing via email that the machine would be collected on a specific date. That date came and went, and no collection took place. This is completely unacceptable. I re**** on the written commitment made by the manager, only to be let down yet again.

To make matters worse, I then received a call from the driver, who threatens me. Instead of resolving the problem professionally, the situation has become increasingly stressful and intimidating.

What is particularly frustrating is the attitude of the agents I have dealt with. It feels as though nobody is taking ownership of the problem, nobody is interested in resolving it, and I am simply being passed from one person to another while I am left with a defective machine that Game sold me. . I should certainly not have to deal with broken promises, missed collections, threatening calls or agents who appear completely indifferent to the situation.

Game — this is not acceptable customer service. Take responsibility, honour your commitments and collect your defective machine immediately.

I expect this matter to be escalated and resolved urgently.

At this point, I would strongly caution other customers to think twice before purchasing a washing machine from Game if this is how the company handles defective products and customer complaints.