What a Joke!

i bought an item through game online on the 7/10/2018 with the delivery date on the 12/10/2018 the item never arrived so that week end i went in store and bought one form the store a i required it. the finally pitched on the 18/10/2018.

so i contacted online department who said i can return the item at the nearest store (waterfall mall which was also the store that dispatched the item).

the online team contacted the store and informed them that i would be coming to the shop to return the item, on arrival the Game store Waterfall mall told me that they not gonna help me and i should follow the online return process.

Finally i received a date when the item would be collected and returned to the store it was dispatched from(shop 21 waterfall mall) the courier collected the item and took it to the store that it was dispatched from (shop 21 Waterfall Mall) where they told him to leave and return the item back to me.

So i recieved the item now for the second time so i contacted the online team to find out why this happend and they dont know why the Shop 21 waterfall mall rejected the item as they are the shop that it was dispacthed from. so the online team contacted the store and spoke to Lionel, Mitchell and Anna who said i can bring the item and they will refund the item.

On arrival i waited over half an hour before i even saw Mitchell who collected a phone and left.

Finally i got hold of Anna and she said "I told you we are not gonna return the item" and continued reading emails.

After a wait i was able to corner Mitchell And she said she received an instruction not to receive the item after it was arranged.

now i stuck with an item that rejected in store. returned through the online process and rejected again by the same store. then rejected once again by the same store after arrangement were made to receive the item.

this item has cost me more in my time and airtime than what its worth and all i want is to return it and get a refund.