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I write this mail feeling helpless. I am not a big fan of hello Peter but don't know what else to do anymore. I am a level 8 Google guide, writing reviews seen by millions of people. My goal is to promote local businesses. But what should you do if a company just won't help you?? Game was kind enough to offer me a Vodacom data deal they have actually retracted. Within an hour I was out the Game store with a new phone, modem and two sim cards. Planning a 5 star review on Google for awesome service. Minutes later I got a phone call from Game that started my nightmare. "Please return everything as they made a mistake on the type of contract they gave me." So I did. Game took everything back. They apologized and assured me that by the next day I will have my contract. I proceeded to cancel my Internet I had at home as there is no use in paying double. Game however, did not keep their promise. After 18 plus visits to the game store. Pleading with the managers!(There are too many to mention?) Explaining my story over and over. Telling them I am stuck without internet at my home. And that my security system/cameras don't work without internet! Nothing helped. I Called customer care. The lady on the other end is absolutely awesome by the way! She reported my issues, but still nothing changed. Almost a month later still no internet. Vodacom already made two deductions of my bank account and I don't even have a sim card yet!! The lady at the Game Mooirivier store explained to me that it was Head office not providing them with support. I could see she was doing everything in her power but was blocked from the top. Game Mooi rivier mall had an internal problem and they could not sell a single Vodacom contract to any customer. That must of costed the branch? And head office just will not help! Then my fears came true. The weekend of the 18th I had a break and my brand new laptop was ******! Murphy's law I guess. If my security system was working this might of been prevented?

Game Head office. Stembisu and Amid! (sorry about spelling) Please help me. Your staff on ground level can't do anything if you don't help them. And then they can't help me Everyone of us makes mistakes. But you guys should be there to effectively help to resolve them. Not to make it worse.

Sorry about this long complaint, but I don't know what else to do.

Kind Regards Henri von Steen