Welkom Game Store

Went to Welkom branch to return a Ryobi device because it was faulty, got told by the representative and the department manager that we only have 7 days for exchange or refund since date of purchase.

This is the 2nd return that had been done for the same angle grinder device, when asking for a exchange the manager told us that we cant exchange the item because it has to be sent back to the supplier but would not be able to do that either because the supplier is closed and we have to return to the store after the 5th of January 2021,

All that was getting told to me was, look on the wall behind you, the process and procedures for returns are written on there, which is not solving my problem.

Is it that difficult to supply your client with a voucher or exchange on that specific item? Seems the customers is not always right.

No apologies for sorry we cant do this or no we cant do that, just referring to the policies and procedures to keep their side clean and not a customer complaint

Driving from a neighbouring town for no assistance, getting the absolute worst service ever, recommend that no one ever has to step foot in that store again.