WA
Wayne A
1 reviews | Active since Dec 2023
28 Dec 2023, 11:02
Website not in line with policy
I purchased a Bestway Steel Pro 4.00m x2.11m x 81 cm pool online on the 4th December 2023 and did the price beat the next day 5th December as Takealot. I was never informed or prompted to do price beat the same day ivo the Price beat policy. The Game online system also did not stop me from doing this either which is contradictory to the policy. As per the Game online system the price beat is valid till 25th December 2023( I have the screen clippings of which I also sent to game) which is contradictory and misleading ivo their policy that price beat needs to be done same day. I was allowed to process my price beat claim and should have been stopped if this was a condition of to the price beat if done a day later. I was never informed by anyone which I dealt with this matter over numerous calls that I had to have made application for Price beat same day of purchase as I was rather informed that Takealot does not have stock of the item thus I don’t have a claim. When asked of the proof that Takealot does not have the item there was no proof provided.
I believe that this service or product is misleading the public as I was not prompted or stopped via Game online systems that my request is invalid but only after 2 weeks of constant back and forth. This is unacceptable and needs to be stopped immediately as you cannot say its valid for a certain period but the actual terms and conditions only allow for it for the same day of purchase of which the system allows and will still allow. The feedback is ********** as they only refer back to the policy and not the fact that the consumer is unaware of the policy change and that their online system is not inline with policy. I honestly don’t belief that I am at fault here.
Helpful (0)
Replies (9)0
Replies (9)
Game's replyOfficial
28 Dec 2023, 12:00Hi Wayne, thank you for getting in touch. I'm sorry, for the experience you're having with the price beat. Our website states the following, " Remember, you have to submit your claim on the date of purchase and you can only submit one Price Beat at a time. " The price beat needs to be verified before it can be approved.
Game's reply28 Dec 2023, 12:00
Official
Hi Wayne, thank you for getting in touch. I'm sorry, for the experience you're having with the price beat. Our website states the following, " Remember, you have to submit your claim on the date of purchase and you can only submit one Price Beat at a time. " The price beat needs to be verified before it can be approved.
WA
Wayne A's updateReviewer Update
28 Dec 2023, 12:16Please note that the website indicated that price beat was valid till 25 Dec 2023 and why does the website allow for price beat after the purchase date and in my case one day later. I could do another application for price beat up until 25 Dec 2023. The fact that your website allowed me to do price beat after the purchase date is contradicting the policy of price beat of same day of purchase which is misleading and unfair to the consumer as I feel it should not have been allowed. Furthermore I was advised that Takealot doesn't have any stock thus the price beat cannot be matched I requested proof of which cannot be provided and only afterwards I was advised of the same day policy. Problem here is why does the website allow for it but the policy state otherwise. This is not the consumer fault as it should of stopped me from doing the price beat the next day or after the purchase
WA
Wayne A's update28 Dec 2023, 12:16
Reviewer Update
Please note that the website indicated that price beat was valid till 25 Dec 2023 and why does the website allow for price beat after the purchase date and in my case one day later. I could do another application for price beat up until 25 Dec 2023. The fact that your website allowed me to do price beat after the purchase date is contradicting the policy of price beat of same day of purchase which is misleading and unfair to the consumer as I feel it should not have been allowed. Furthermore I was advised that Takealot doesn't have any stock thus the price beat cannot be matched I requested proof of which cannot be provided and only afterwards I was advised of the same day policy. Problem here is why does the website allow for it but the policy state otherwise. This is not the consumer fault as it should of stopped me from doing the price beat the next day or after the purchase
Game's replyOfficial
29 Dec 2023, 09:15Hi Wayne, thanks for getting back to me. I have escalated your query. Please note that the price beat policy was changed under the t's and c's at the beginning of November. It was implemented that the price beat must be logged on the day that the purchase is made.
Game's reply29 Dec 2023, 09:15
Official
Hi Wayne, thanks for getting back to me. I have escalated your query. Please note that the price beat policy was changed under the t's and c's at the beginning of November. It was implemented that the price beat must be logged on the day that the purchase is made.
WA
Wayne A's updateReviewer Update
08 Jan 2024, 10:23I do understand that the policy has changed but how was I the consumer informed if your online system allowed for the price beat up until 25th December 2023. Again your system is contracting the policy and created an expectation to me the consumer thus I need to understand how your policy was implemented without the online systems not being aligned to with the policy change. We cannot simply refer me to the policy that has changed as your systems has not stopped me from making the request this I believe my claim are valid.
WA
Wayne A's update08 Jan 2024, 10:23
Reviewer Update
I do understand that the policy has changed but how was I the consumer informed if your online system allowed for the price beat up until 25th December 2023. Again your system is contracting the policy and created an expectation to me the consumer thus I need to understand how your policy was implemented without the online systems not being aligned to with the policy change. We cannot simply refer me to the policy that has changed as your systems has not stopped me from making the request this I believe my claim are valid.
Game's replyOfficial
08 Jan 2024, 13:25Thanks for coming back to us Wayne. Though you're able to request a price beat, it has to be verified by an agent. Your query was escalated and was not approved due to being logged the next day.
Game's reply08 Jan 2024, 13:25
Official
Thanks for coming back to us Wayne. Though you're able to request a price beat, it has to be verified by an agent. Your query was escalated and was not approved due to being logged the next day.
WA
Wayne A's updateReviewer Update
08 Jan 2024, 14:07Again the response refers to the policy and me not making the price application same day. Please note that I you need to explain to me why your systems has allowed for it and why it advise that my price beat is valid till 25 Dec 2023 if the policy in the background is saying price beat needs to be done same day. How is this fair to the consumer that is not aware like I was that your policy has changed but your online system hasn't. This also does not explain why you call centre agent initially advised that Takealot doesn't have stock thus Game will not be doing the price beat. Please answer my questions and stop referring me to the policy
WA
Wayne A's update08 Jan 2024, 14:07
Reviewer Update
Again the response refers to the policy and me not making the price application same day. Please note that I you need to explain to me why your systems has allowed for it and why it advise that my price beat is valid till 25 Dec 2023 if the policy in the background is saying price beat needs to be done same day. How is this fair to the consumer that is not aware like I was that your policy has changed but your online system hasn't. This also does not explain why you call centre agent initially advised that Takealot doesn't have stock thus Game will not be doing the price beat. Please answer my questions and stop referring me to the policy
Game's replyOfficial
09 Jan 2024, 16:13Hi Wayne, all price beat requests first has to be validated by us, after you put in your request, which has to be done on the day the purchase is made. Regrettably, this is the policy and the process, which we need to follow and abide by.
Game's reply09 Jan 2024, 16:13
Official
Hi Wayne, all price beat requests first has to be validated by us, after you put in your request, which has to be done on the day the purchase is made. Regrettably, this is the policy and the process, which we need to follow and abide by.
WA
Wayne A's updateReviewer Update
09 Jan 2024, 16:23Your online systems created an expectation and did not stop me and should of stopped me from applying for the price beat the next day. You are not answering my concerns about Price Beat and why your systems allow for it the next day and doesn't stop the consumer from doing it the next day.
WA
Wayne A's update09 Jan 2024, 16:23
Reviewer Update
Your online systems created an expectation and did not stop me and should of stopped me from applying for the price beat the next day. You are not answering my concerns about Price Beat and why your systems allow for it the next day and doesn't stop the consumer from doing it the next day.
Game's replyOfficial
09 Jan 2024, 17:45Thank you for taking my call. I have re-escalated your query.
Game's reply09 Jan 2024, 17:45
Official
Thank you for taking my call. I have re-escalated your query.