MH
Masrc H
1 reviews | Active since Feb 2018
18 Jun 2018, 09:22
Weak Leadership
Game Eastgate has weak leadership and is setting a bad example for the store to follow. I was not given a free DSTV wifi connector with my DSTV Explora purchase. When I spoke to the store manager he did not apologise and was unable to assist me. Seems there is a lack of customer focus with the store leadership so what example is this setting for the rest of the Game Eastgate store.
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Replies (1)MH
Masrc H's updateReviewer Update
18 Jun 2018, 15:01Hi Graham,
1. I did not receive an apology from you. I received this from your staff.
2. Seems that Game Eastgate were not able to perform the correct store procedure and assist me in receiving my product from Game Rosebank. It was easier to make me return out of my way to Game Eastgate than to follow the correct store procedure. Game Rosebank advised me what action needed to be done in order to get my DSTV wifi conector from Game Rosebank yet this was never actioned by Game Eastgate. I had to then waste my money by driving back to Eastgate.
MH
Masrc H's update18 Jun 2018, 15:01
Reviewer Update
Hi Graham,
1. I did not receive an apology from you. I received this from your staff.
2. Seems that Game Eastgate were not able to perform the correct store procedure and assist me in receiving my product from Game Rosebank. It was easier to make me return out of my way to Game Eastgate than to follow the correct store procedure. Game Rosebank advised me what action needed to be done in order to get my DSTV wifi conector from Game Rosebank yet this was never actioned by Game Eastgate. I had to then waste my money by driving back to Eastgate.