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TP
Thabo P

1 reviews | Active since Dec 2020

24 Dec 2020, 16:09

we were given a faulty fridge

we bought a Samsung fridge on the 21 November 2020 at game store somerset mall. we connected the fridge few days ago that when we noticed that it not working. To date no word from the store as to when they will be replacing this fridge.

0
Replies (3)
Game
Game's reply24 Dec 2020, 17:51
Official
Hi Thabo,

I have tried calling you but I was not able to get through to you.

I'm sorry about the experience and the service you have received.

Please tell us what would be the perfect time to call you.

Thank you.

Regards

Mlindeli
TP
Thabo P's update28 Dec 2020, 18:34
Reviewer Update
Apologies for the late response , Game Somerset Mall called me today. I was given the following reference number ( ***) to follow up with Samsung. It seems that Samsung must confirm which party is liable to replace my fridge. I bought the fridge at Game store and not Samsung LTD . I was expecting Game to do all these follow-ups as I am their cash paying customer . I bought several items by Game with my hard earned cash and now today this is the service I am getting. Please can you follow-up with Samsung using the reference number I have given above . If I was a white person am sure I would have been given a better treatment . You seem to forget that majority of Game customers are the same black people that are treated like ***s. My number is *** Regards
TP
Thabo P's update04 Jan 2021, 08:36
Reviewer Update
am still awaiting your call