JB
Jeremy B
1 reviews | Active since May 2015
16 May 2015, 12:08
We have contract phones and we can't use it. bad
We took out a contract out at Game Parow where we have used the phones for Only 3 months and than the one phone's Sim card crashed. Just 3 weeks after that the other one crashed. We are paying every month. We went to Cell C and they confirmed that the phones we using is not right for their network. Cell c don't sell these phones to their customers. We need different phones that can download software for Cell C. This is the second BlackBerry Z10 we return as a result of software problems
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Game's replyOfficial
18 May 2015, 16:58Hello unhappy19,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management, kindly take the phones in for assessment where after a decision can be made.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management, kindly take the phones in for assessment where after a decision can be made.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply18 May 2015, 16:58
Official
Hello unhappy19,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management, kindly take the phones in for assessment where after a decision can be made.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management, kindly take the phones in for assessment where after a decision can be made.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73