we bought a Samsung tv cost about R10000 today when we get home it has a crack not working we went back to game jabulani mall the manager told us he cant help us we had to leave the tv the at the store this means we ahve lost R10000 today

Hi Thabo, Thank you for reaching out. I'm sorry your TV screen was cracked when you got home and that the store would not exchange or refund it. As this was an in-store purchase, the item is checked and signed for by the customer acknowledging that there are no issues. Once the TV leaves the store in the hands of the customer, they are liable for anything that happens to it. Your WhatsApp query was escalated to the complaints team and you will be reverted to.