1 reviews | Active since Nov 2015
Wasting my time ...
<p>I found a bargain Proline tablet/notebook at Game Cape Gate, which was reduced because it was a display unit.</p> <p>But when I got home I found it did not have GPS and there was no USB port for me to upgrade to my own copy of Windows 10 ... so I took it back, to Game in Cape Town.</p> <p>The store manager there (Kashiefa) referred me to Customer Services and said I would get a refund, but the guy at Customer Services told me to take it to the Computer dept for somenone to check it.</p> <p>The woman who checked the unit said there was a charger missing and the USB cable in the box was a Samsung cable. So? ... that's the way it was supp**** I told her. She then disappeared to talk to the Store Manager. After 10min, I found them chatting at the information counter.</p> <p><br />Kashiefa then told me I had to take it back to Cape Gate! ... so why was it necessary to waste my time only to tell me to travel 20km back to Cape Gate?</p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will cotnact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will cotnact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Well I'm waiting to hear from you, Game.
And when Kashiefa told me I must return the item to Cape Gate, I asked 'well, who's going to pay for my time and petrol to go all that way' .... and she rep**** that branch would! Is that right?
Well I'm waiting to hear from you, Game.
And when Kashiefa told me I must return the item to Cape Gate, I asked 'well, who's going to pay for my time and petrol to go all that way' .... and she rep**** that branch would! Is that right?
Further to the above matter we wish to advise that management contacted you to advise that they will refund you for the item.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to advise that management contacted you to advise that they will refund you for the item.
We look forward having you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Yes, Eric at Cape Gate called while I was wasting my time and petrol to get back to the Cape Gate branch. He was very courteous, helpful and sorted out the refund without any further issues and I have 'upgraded' my experience to 4 stars. Maybe you should give him Kashiefa's job! I have dealt with her before and was surprised that she was so 'cold', dismissive and unhelpful.
Yes, Eric at Cape Gate called while I was wasting my time and petrol to get back to the Cape Gate branch. He was very courteous, helpful and sorted out the refund without any further issues and I have 'upgraded' my experience to 4 stars. Maybe you should give him Kashiefa's job! I have dealt with her before and was surprised that she was so 'cold', dismissive and unhelpful.