1 reviews | Active since Nov 2015
Wasting customer's time and money
I bought a Russell Hobbs steam iron from Game Kathu 14/04/2015. Yesterday 03/11/2015 the iron stopped working and did not want to switch on again while I was busy ironing. I went to Game Kathu this morning and returned the iron with the slip to exchange it. The lady at customer service told me they will not refund it but send it away for assessment and then fix it. I asked her how long it will take and she said 21 days. I told her that it won't work because I use my iron every 2nd day and how am I going to iron my husband and children's clothes. The manager came and made a phone call and they decided they will not refund the iron. I just lost almost R300 because I had to go buy a new iron at another store. What is the point of a warranty if you cannot use it?
We acknowledge receipt of your complaint and apologize for any inconvenience caused.
In accordance with the Consumer Protection Act, the item have to go for repairs after 6 months of date of purchase but still under guarantee. This could take 21 days. Store management will contact you and will also try and speed up the process to get the item repaired.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for any inconvenience caused.
In accordance with the Consumer Protection Act, the item have to go for repairs after 6 months of date of purchase but still under guarantee. This could take 21 days. Store management will contact you and will also try and speed up the process to get the item repaired.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73