Wasted fuel, airtime and several hours of our time. Game has no respect for their clientele.

On Monday, the 15th of July 2016, we visited the Game website and saw a promotion on a Hisense chest freezer (https://www.game.co.za/game-za/en/All-Game-Categories/Appliances/Fridges-%26-Freezers/Freezers/195L-White-Chest-Freezer-H240CF/p/***0) for R2,399 (R900 off).

We confirmed that the item was in stock at the Bayside branch on the website (screenshots available upon request) and shortly thereafter left home to purchase the product at their Bayside branch.

Once at Bayside, we were informed that they do not have stock and that we should order the item online.

Disappointed, we returned home, loaded the website and found that there was no "Add to Cart/Basket" option available for this product. Once again, we do have screenshots of this available at request.

Noting the aforementioned, we contacted the Game telephonically and were instructed to return to the Bayside branch and purchase a voucher for the item so that once it is in stock again, they would contact us and/or it would be delivered to us. We have a recording of this conversation and it is also available upon request.

We then returned to Bayside and attempted to purchase a voucher as instructed and were informed by the Bayside staff that they could not provide us with a voucher, that they do not hold stock of that item at all and that we should either order online or go to the N1 City branch the next day as they have stock (as it was close to closing time) or order online (even after we informed them that there was no way to add the item to a cart on the website.

The following day (yesterday/Tuesday/16 July 2019) we visited the N1 City branch and were informed of the following:

1. They do not have the item in stock. 2. They also do not stock the item. 3. The promotion had already ended, even though we were informed previously that it would only end at Business closing on the 16th.

I used to frequently purchase items at Game 5+ years ago before moving to Makro and Takealot and the service and attention was up to par.

This wild goose chase to find an item that shows "In Stock" at both branches with several representatives sending us in circles has left a bad taste in my mouth. This is disregarding the time, fuel and airtime lost during this endeavor.

I had also come across several staff members in the Bayside branch which were glued to their cellphones instead of finding ways to assist shoppers.

I would honestly recommend staying away from Game until they train their staff to respect the customers walking through their doors.