WASTE OF TIME & BAD SERVICE!!!

i opened a game account between august and october of 2014 at the kenilworth branch and when i enquired about my vouchers in december after a purchase made at the mitchells plain promenade branch, i was told to go back to the store where i originally opened the account due to the fact that it should have been issued over the counter back there. i went back, no success, all i heard was about getting feedback within a week. i called the game head office in connection with a query about my in store vouchers which i also enquired about since last year november. i was told to hold and was transfered to the rcs line. i was on hold for a further 3 mins and after selecting option 4 i was on hold for another 3-4mins. i listened to payment option while holding for the next available operator who only answered after about 7 mins. the consultant i must admit, was quite friendly, but it was once again it was a chicken and egg game which resulted in me having to sit on the phone for a total of 24 mins and no positive outcome or resolution.