Waste of time and petrol after phoning ahead to confirm stock availability

Item: Game
Rating: 1
Author: sanet S

On 26/11/2018 I phoned the Eastgate branch to confirm stock on the ********** 7 Christmas Tree. Spoke to Zacharia who confirmed they had 10 units in stock. Drove there from Isando in my lunch break, only to stand around like a fool for close to an hour whilst the manager tries to locate the elusive tree.

They cannot find stock, or there actually is no stock, or he might have mistaken the product code I gave him. Manager will phone me... won't be holding my breath... Yet another terrible, in a very long line, of terrible customer service experiences from Game.

Helpful (0)

Replies (2)

Game's replyOfficial

26 Nov 2018, 13:55

We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.

We have logged your request with reference number ***1.

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response

Regards.

Customer Service
***
Tel: ***73
/rt

Game's reply26 Nov 2018, 13:55

Official

We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.

We have logged your request with reference number ***1.

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response

Regards.

Customer Service
***
Tel: ***73
/rt

sanet S's updateReviewer Update

26 Nov 2018, 14:58

Your Eastgate Manager Graham has just contacted me having located the tree and will be keeping it aside for me in customer service. Thank you very much!

sanet S's update26 Nov 2018, 14:58

Reviewer Update

Your Eastgate Manager Graham has just contacted me having located the tree and will be keeping it aside for me in customer service. Thank you very much!