Waste of time and money

Once again Game Kimberley dissapoints.Took the second Ryobi Generator in which is giving problems fails to generate electricity.Purchased on the 29 th April,and ceased to function on the 4th September 2023.Bought a new Ryobi gen on 5th Sept only operational for 3 hrs after a huge battle to get it started.Was retuned to game and is now in for a decision from Ryobi.

When the new generator was retuned,queried about the other one,as My spouse is visiting Family and isnt at home,,She has the purchase slip in her locked cuboard.Was told by the Lady at Returns no problem just get the purchase date and we will sort it out.A manager also repeated this to me.Now today am told NO.Must have the purchase slip,or must fill out a form and then head office will be contacted to request this action.

Enough is enough,as I have to travel 120 km up and down each time.Walked out of the store as this straw broke the camels back.I have no interest in Game or Ryobi,products anymore.Purchased another brand of generator at same price at a different store,and the difference in Quality is immediately apparent.A service kit is supp**** with this new one.Spent R10,000 for the two Ryobi products.Keep your generators,will absorb the loss,